Here are some questions that frequently get asked:

FAQ

How does this work?

It’s simple. You select the device, including the required specs. Once you agree to the price we are willing to offer you, you print the fedex label, box the item properly, and drop it off at the nearest FedEx office. Once we receive the product, we will inspect it, make sure it is as it was described, we will send you payment

Why should I choose to sell my device to you?

We have been in business for over 5 years, and we believe customer satisfaction is our primary goal. We also believe in a fast turn-around time. Having the customer wait days and/or weeks is not our goal. We want to give you a fair value for your device, and having you become a repeat customer is our goal.

Why do you have to inspect my device, even though I filled out all the correct information?

Sometimes we get a device that does not exactly match the description. Once we receive the device, we inspect it to make sure it matches the description.

How do you inspect my device?

We follow a strict inspection protocol we have set up for each of the different devices we accept. We look for physical flaws, water damage, and functionality.

I don’t have the original box. Can you still help me?

We certainly can. We just need the phone. If you have the box and want to send that as well, you can send it.

I don’t have the cable, or it’s damaged. Can you still help me?

We certainly can. We really don’t need the charger/adaptor. If you still want to get rid of it, you can include it.

How long is the quote valid?

The quote is valid for 14 days.

What do I do with my SIM card?

We do not need the SIM card. If you should accidentally send it to us, we will discard it properly.

How do I ship my device to you?

Using the prepaid label that we provide, please package your device securely in a box and drop off at a FedEx location.

How will I know you have received my device?

You can check the tracking of your shipment at any time on our website.

When can I expect payment?

The day we receive your package, your payment will be processed within 72 hours, provided the inspection passes.

What payment options are available to me?

You have a choice of receiving your payment via Paypal or a check in the mail. It’s up to you.

What if I have many devices that I want to sell? Do you buy back in bulk?

Yes, we do. Please visit our bulk buy page and we can take it from there.

I have an Apple watch I want to sell. Can I sell that to you?

Yes, you can. Please contact us to discuss your other device(s).

How do you verify that a device isn’t lost/stolen?

We use CheckMend.com to confirm the device is not lost/stolen. If the device comes back ‘clean’, we proceed. If it is reported lost/stolen, we have to report it to law enforcement.

What happens if you receive a lost/stolen device?

By law, we are required to report it to law enforcement.